Lost MyKad in Malaysia: RM110 Replacement Fee, Police Report and JPN Online Steps

Lost your Malaysian MyKad? Apply for a replacement promptly through JPN, rather than waiting indefinitely for it to turn up. For citizen MyKad loss replacements, JPN's official fee table lists RM110 for the first loss, RM310 for the second and RM1,010 for the third and subsequent losses. However, the online service is not available for every lost-card situation, and whether you need a police report depends on the circumstances. JPN's official lost-card guidance.

This is a practical guide for Malaysian citizens replacing a lost MyKad, not for unrelated damaged-card upgrades or non-citizen documents.

How much does a lost MyKad replacement cost?

These are JPN's published standard amounts for lost citizen identity cards, not police fines. Specific cases with supporting documents may need individual JPN assessment; don't assume any special concession applies automatically. JPN fee schedule.

Must you make a police report first?

Check with JPN if unsure, but the official rule does make important distinctions.

• Theft, robbery or other loss caused by crime: a police report is required from the first incident onward.
• Loss due to negligence: a police report is required for the second and subsequent incidents.
• First negligent loss: the published rule does not impose the same blanket police-report requirement as those situations. If the circumstances are unclear, there is a risk of identity misuse, or a counter requests extra material, confirm directly with JPN before applying.

If you report an incident, describe what actually happened and identify the missing MyKad accurately. Never invent a theft or a different sequence of events to change the fee. JPN procedure.

Online application versus visiting JPN

Online via the MyKad Replacement System is available for eligible citizen applicants with a first loss due to negligence, provided no photograph or personal-information changes are needed. The official system explicitly lists Gantian Hilang Kali Pertama (Kecuaian) among allowed application types.

Visit a JPN counter if you need to handle a second or later loss, a crime-related report, changes to particulars, or a case not eligible for the online route. Take the police report when required and ask the branch about other evidence specific to your circumstances.

How to apply online

1. Open JPN's MyKad Replacement System from the official government domain, not a sponsored message.
2. Select the appropriate first negligent-loss category only if your case really qualifies.
3. Review the personal information and select the instructed collection location.
4. Pay through the methods shown in the actual official system, keep the receipt and application reference.
5. Check the application status and collect your card as directed by JPN.

System hours matter: JPN currently lists Monday–Friday, 8:00am–4:30pm; it is closed on weekends and public holidays. Its system page displays FPX, debit-card and credit-card payment options. If an older informational page describes different methods, follow the live official system instead of an unofficial middleman.

How long does collection take?

The JPN online portal lists general reference times for eligible, straightforward applications:

These are not guaranteed for every lost-card case; branch capacity, verification, completeness and current notices may affect the timeframe. Follow the collection instructions given for your application.

What should you bring to a counter?

Start with JPN's lost-card checklist. Where applicable, have the police report, documents identifying your case and any support JPN specifically requests. If there are unusual circumstances, verify requirements directly before travelling. An ordinary first negligent loss and a repeated or stolen-card application may not require the same paperwork.

Protect your identity after losing your card

Don't post a full MyKad number or clear card image publicly. Keep relevant loss details and check with the relevant authorities if identity misuse is suspected. Do not pay someone who claims to offer a private "priority replacement" service using an unknown account, and never share bank OTPs to arrange card collection.

If the missing card later turns up, ask JPN about its status. The department warns that processed lost-card applications are generally non-refundable even if the old card is found later.

Frequently asked questions

Does a first lost MyKad cost RM110? Yes, according to the standard citizen replacement fee table.

Can I apply online for a second loss? The published online list specifies the first negligent loss; ask JPN for the counter procedure for a repeat loss.

Is a police report necessary for a stolen MyKad? Yes, from the first crime-related incident onward.

Is the online service open on Sunday? The official system currently shows weekends as closed.

Source note: JPN lost-card rules and fees and online service hours/collection estimates, checked 28 October 2026.